Returns Policy
1. Returns Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Personalized or custom-made items cannot be returned unless they are defective or damaged upon arrival.
- Clearance or sale items are final sale and cannot be returned.
2. How to Initiate a Return:
- To initiate a return, please contact our customer service team at obsceneatee@gmail.com or call 07951098248 within 30 days of receiving your order.
- Please provide your order number and the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping method to ensure the safe return of your items.
4. Refunds:
- Refunds will be issued to the original payment method within 3-5 business days of receiving the returned items.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team immediately.
- We will provide instructions for returning the item and will either issue a replacement or offer a refund, depending on the situation.
7. Store Credit:
- Upon request, we can issue store credit instead of a refund, which can be used for future purchases at obsceneatee.com
8. International Returns:
- International returns are subject to the same policy outlined above, with the addition of potential customs fees or taxes associated with the return.
9. Contact Us:
- If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team at obsceneatee.com
Please Note: Our returns policy is subject to change without notice. Any updates or modifications will be reflected on this page.